運送與退貨政策 Shipping & Returns Policy
🚚 運送地區（本地）
Wine-Ex 提供香港地區的本地送貨服務，包括港島、九龍及新界主要地區。偏遠地區或離島送貨安排，請聯絡客服查詢。
💰 運費計算方式
- 購物滿港幣 $3,500 可享免費送貨服務。
- 未滿港幣 $3,500 之訂單，將收取固定運費港幣 $120。
- 特別包裝或指定時間送貨可能需額外收費，詳情請於結帳時確認。
⏱️ 運送時間預估
- 訂單確認後 2–4 個工作天內安排送貨。
- 客戶可於結帳時選擇送貨日期及時段（如有提供）。
- 如遇節日或特殊情況，送貨時間可能有所延遲，敬請見諒。
📦 包裝與保險
- 所有酒品均以專業防震包裝處理，確保運送過程中安全無損。
- 高價酒款將附加運送保險，保障顧客權益。
- 如收到貨品時發現破損，請於24小時內聯絡我們並提供照片，我們將盡快處理。
🚚 Local Delivery Coverage
Wine-Ex offers delivery services across Hong Kong, including Hong Kong Island, Kowloon, and major areas of the New Territories. For remote areas or outlying islands, please contact our customer service team for arrangements.
💰 Shipping Fees
⏱️ Estimated Delivery Time
📦 Packaging & Insurance
Wine-Ex offers delivery services across Hong Kong, including Hong Kong Island, Kowloon, and major areas of the New Territories. For remote areas or outlying islands, please contact our customer service team for arrangements.
💰 Shipping Fees
- Free delivery for orders over HKD $3,500.
- A flat delivery fee of HKD $120 applies to orders below HKD $3,500.
- Additional charges may apply for special packaging or specific delivery time requests. Details will be shown at checkout.
⏱️ Estimated Delivery Time
- Orders are typically delivered within 2–4 business days after confirmation.
- Customers may select preferred delivery dates and time slots during checkout (if available).
- Delivery times may be affected during holidays or under special circumstances.
📦 Packaging & Insurance
- All wines are professionally packed with shock-resistant materials to ensure safe transit.
- High-value items are covered by delivery insurance for added protection.
- If any damage is found upon receipt, please contact us within 24 hours and provide photos for prompt assistance.
