🔄 退貨與換貨政策
Wine-Ex 致力於為顧客提供品質卓越的優質老酒。鑑於酒品的特殊性與稀有性，我們制定了嚴謹而合理的退換貨政策：
✅ 可申請退換貨的情況
請透過電郵或 WhatsApp 聯絡我們的客服團隊，並提供訂單編號、申請原因及相關證明文件，我們將協助您完成後續流程。
Wine-Ex 致力於為顧客提供品質卓越的優質老酒。鑑於酒品的特殊性與稀有性，我們制定了嚴謹而合理的退換貨政策：
✅ 可申請退換貨的情況
- 僅在以下情況接受退貨或換貨申請：
- 運送損毀（如瓶身破裂、滲漏等）
- 收到錯誤商品
- 經本公司確認之品質問題
- 顧客須於收貨後 3 個曆日內提出退換貨申請。
- 逾期申請可能不予受理，敬請見諒。
- 商品須保持原包裝完整、未開封且具備可再銷售狀態。
- 顧客需提供購買憑證（如訂單編號或收據）。
- 若屬運送損毀，請於收貨後 24 小時內提供清晰照片，以便我們迅速處理。
- 酒品已開瓶或飲用
- 顧客自行儲存不當導致品質變化
- 限量發售或拍賣類商品（除非運送損毀）
- 若符合條件，我們將安排更換相同商品或提供等值購物金。
- 如原商品已售罄，將視情況安排退款。
- 經確認後，退款將於7–10 個工作天內退回至原付款方式。
- 除非因本公司錯誤導致退貨，否則運費恕不退還。
請透過電郵或 WhatsApp 聯絡我們的客服團隊，並提供訂單編號、申請原因及相關證明文件，我們將協助您完成後續流程。
🔄 Returns & Exchanges
At Wine-Ex, we take great care in sourcing and delivering premium aged wines. Due to the nature and rarity of our products, we maintain a strict but fair returns and exchanges policy:
✅ Eligibility for Returns or Exchanges
Please contact our customer service team via email or WhatsApp with your order number, reason for return, and supporting documentation. We will guide you through the next steps.
At Wine-Ex, we take great care in sourcing and delivering premium aged wines. Due to the nature and rarity of our products, we maintain a strict but fair returns and exchanges policy:
✅ Eligibility for Returns or Exchanges
- Returns or exchanges are only accepted in cases of:
- Delivery damage (e.g. broken bottles, leakage)
- Incorrect items received
- Quality issues verified by our team
- Customers must notify us within 3 calendar days of receiving the order.
- Requests submitted after this period may not be eligible for processing.
- Items must be returned in their original packaging, unopened and in resalable condition.
- Proof of purchase (e.g. order confirmation or receipt) is required.
- For damaged goods, clear photographic evidence must be provided within 24 hours of delivery.
- Wines that have been opened or consumed
- Wines affected by improper storage after delivery
- Limited-release or auctioned items (unless damaged in transit)
- If eligible, we will arrange for a replacement of the same item or offer store credit of equivalent value.
- In cases where the item is no longer available, a refund may be issued.
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Please contact our customer service team via email or WhatsApp with your order number, reason for return, and supporting documentation. We will guide you through the next steps.
